Support & Service Commitment

Last updated: January 28, 2026

1. Our Commitment to You

At Slotably, we are committed to providing reliable service and responsive support to ensure your scheduling and booking needs are met. This Support & Service Commitment outlines what you can expect from our platform and our team.

2. Service Availability

2.1 Uptime Guarantee

We strive to maintain high availability with a target of 99.5% monthly uptime. Planned maintenance is scheduled during low-traffic periods with advance notice.

2.2 Monitoring

Our systems are monitored 24/7 to detect and respond to issues quickly, preventing potential problems before they impact our users.

3. Support Channels

General Email Support

Email: hello@slotably.com

General Inquiries: Within 48 hours

Technical/Billing Issues: Within 24-48 hours

Priority Support (Professional Plan)

Priority Response: Within 24 hours

Critical Issues: Within 12 hours

4. Support Scope

We support account access, booking setup, calendar sync, and payment issues. We generally do not support third-party outages or custom development.

5. Getting Help

Before contacting us, please check our FAQ. When you do reach out, include your account email, a detailed description, and any relevant screenshots.

6. Contact Us

Support Email:

hello@slotably.com